Keystone Animal Hospital is a full-service Veterinary Medical/Surgical hospital located in Oxford, PA. The staff at Keystone provides the best possible medical, surgical and dental care for their clients pets. With the understanding that pets are valued family members, the entire staff provides the same compassionate, capable care they would expect for their own pets!
The Practice Manager is the financial and operational leader of the Hospital. This employee will work together with the Lead Veterinarian, Lead Tech and Lead CSR as well as CVP to ensure efficient day to day operations and successful financial performance. The Practice Manager need to lead by example to motivate and inspire the team to provide an excellent experience for our clients and their pets.
Essential Duties & Responsibilities
Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.
Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
Develop, implement, and maintain Employee Safety and Disaster Plan procedures and manuals.
Assure compliance with OSHA and Workers Compensation programs.
Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
Oversee inventory purchasing and management within budget guidelines.
General Hospital Management
Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian.
Implement marketing activities in partnership with CVP and the Lead Veterinarian.
Assure premises, plant and equipment are in safe, clean and optimum working condition, including the scheduling of regular maintenance.
Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
Maintain, and when necessary, amend client education handouts.
Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
Attend bi-annual CVP/Hospital Strategic Planning Meetings.
Administer the hospital s patient reminder system.
Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
Monitor the hospital email.
Manage the hospital practice management system.
Complete additional hospital projects as assigned.
Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
Submit capital expense requests per CVP guidelines.
Prepare the weekly CVP Business Package.
Manage bi-weekly payroll process.
Oversee daily cash and check deposits and manage local banking relationship.
- 2-3 years experience in a managerial role
- College degree preferred
- Previous experience in animal healthcare, human healthcare or other medical fields is a plus
- Strong leadership analytical qualities
- Strong organizational skills
- Strong financial acumen
- Excellent written and verbal communications skills
- Flexible and can adapt quickly
- Problem solver, especially when dealing with conflict resolution
This position includes regular day, evening, and weekend shifts. We offer a competitive salary, health benefits and 401k!Company DescriptionKeystone Animal Hospital is a full-service Veterinary Medical/Surgical Hospital located in Oxford, PA. Our staff at Keystone Animal Hospital will provide the best possible medical , surgical and dental care for our highly-valued patients through client communication and informed decision making.
It is the mission at Keystone Animal Hospital to provide the highest quality veterinary care available to all of our patients in a compassionate, family focused environment. We understand that our client pets are a valued member of their family and our staff focuses on friendly, knowledgeable service to meet the client's every need.
We provide client communication to maximize all of our patient's quality of life. Our doctors and staff are committed to developing their potential through community service and continuing education in order to fulfill the needs of our patients and clients. We are proud to provide comprehensive and affordable veterinary care and as long as we as a team strive to exceed out clients expectations, our goal is achieved.